Our customers can expect a quality and safe services across all our plumbing, gas, electrical, fire protection, CCTV and NDD (hydro excavation) services. Gold Medal Services has been operating for over 27 years and is known as a trusted partner to help find solutions for your facility assets. The company has continued to expand services over the decades. Our valued customers can rely on us.

Gold Medal Service is proud to say that our clients keep coming back. We have achieved this through:

  • a team of over 30 trained competent staff
  • ensuring our staff hold the relevant training qualifications and license to undertake work to Australian Standards
  • sophisticated job logging software and a local client help desk
  • operating a modern warehouse in Berrimah and a fleet of well maintained service vehicles
  • building strong customer relationships
  • having a proactive approach and providing honest and open advice to our customers
  • established safety, quality, environmental and risk management systems
  • a comprehensive insurance package for client peace of mind.

Our track record speaks for itself:

  • KPI of 95% on key client target areas including maintenance jobs booked within 48 hours, completion of maintenance within target start and end dates and invoicing within 7 days
  • over 95% of our customers are repeat busines
  • staff retention rate of 70% for the past 14 years
  • Reportable incidents since 1996 = 0
  • Lost time injuries for past 5 years = 4
  • no environmental incidents in the 27 year history of the business
  • direct annual spend of 4.5% of payroll on training the team
  • a winning business.....runner-up in the 2019 the NT Training Awards, winner for 2007 and 2011 and one of only three finalists in 2007 and 2011 at the Australian Training Awards, 2012 Telstra Business Woman of the Year - Small Business Category.