One of the things we are extremely proud of at Gold Medal Services is that our clients keep coming back to us... in fact we have a return rate for our customers of over 90% for over ten years
We have achieved this through:
- Consistently good customer service
- Proactive approach
- Building customer relationships
- Avoiding unpleasant surprises
- Delivering a service beyond expectations
- Fast and friendly service.
We are proud to be the Darwin plumbing contractor of choice for our many customers.
We get involved in all sorts of hydraulic projects that range from pump station upgrades to water mains to bathroom renovations. Here are just a few of our recent projects:
Dept of Infrastructure, Planning and Logistics
In 2019 Gold Medal Services successfully tendered for the Douglas Daly Research Farm - pivot irrigator water line repairs and bore pump installation and associated pipework projects.
The project was successfully completed and GMS was commended on 'a high level of professionalism throughout the works' and it was a 'Great outcome for the client and DIPL'.
Gold Medal Services have experience in the supply, installation and commissioning of wet fire systems across various industries including:
- Commercial buildings
- Refit and refurbishment works
- Defence estate works
Services and systems we provide include:
- Wet fire protection
- Wet fire design and construct
- Fire hydrants
- Fire hose reels
- Fire pumps
- Fire Tanks and Pumps
- Combined sprinkler systems
Safety First Plumbing
Gold Medal Services are committed to the highest safety standards through continual improvement and a strong governance framework. The company and staff are guided by over 170 documents including:
- Safe System Procedures
- Safe Work Method Statements
- Standard Operating Procedures
- Business Continuity Plans.
The company has a strong record of safety:
Reportable incidents since 1996 = 0
Lost time injuries for past 10 years = 1
LTIFR for past 10 years = 3.37 (industry standard is 10.2)
Charles Darwin University
In 2019 Gold Medal Services won the competitive tender to work with Charles Darwin University (CDU) to deliver hydraulic, roof and ground water dispersal systems along with the fire protection systems and equipment. The contract aims to deliver a reliable and continuous hydraulic service to the staff and students of CDU.
GMS offers facilities management outcomes for a range of clients who have specific needs arounds site safety and client safety. This ranges from schools who need to be confident in student welfare; to high security such as Defence; and sites operating in the gas industry who demand advanced compliance with safety systems.
Regional Asset Maintenance
Operating on high risk sites such as the Conoco Phillips LNG and Inpex LNG Plants at Wickham Point requires adherence to strict safety procedures. GMS has established systems and work procedures to ensure compliance with site and client requirements. Gold Medal Services also supports RAM Services to maintain the Darwin Waterfront precinct.
Projects for Defence bases in the region have been undertaken for over 20 years. Our staff's collective knowledge of over 60 years is extensive and keenly sort after by Project Managers, Consultants, builders and many others. There are few who have such comprehensive knowledge of the hydraulic infrastructure including the wet fire protection systems.
Projects have included hydraulic infrastructure surveys, installation of safety showers and eye wash stations, water line replacements, salt water fire main upgrades, sewer and stormwater CCTV inspections and facilties management.
Warranty and Service Agent
Gold Medal Services is relied upon by global manufacturers for local warranty issues. Currently Billi (boiling and chilled water products) and Insinkerator (garbage gobblers and water products) are our clients. The company has also been a trusted partner for Solahart, Rheem, Zip Heaters, Fujiclean, Novaclear, Birko and many others.
With over 30 years of combined knowledge of Defence bases in the Top End, Gold Medal Services offers extensive skills and depth of knowledge for Defence projects in the region. Gold Medal Services holds a current contract with Broadspectrum delivery base infrastructure upkeep at Defence Establishment Berrimah, Larrakeyah Barracks, Darwin Navy Base and a number of remote sites.
Defence Housing Association
Gold Medal Services has a contract to deliver irrigation services to DHA. Quick response, reliable service and compliance with KPIs are integral to being a DHA contractor.